CostAdjust Support
FAQ
What is a Costco warehouse price adjustment?
If an eligible warehouse item drops in price after purchase, Costco may refund the difference.
How long do I have to request one?
Generally, within 30 days of purchase. Dated promotions may also require the promotion to still be active.
Where do I request an adjustment?
Visit the Returns counter at the Costco warehouse where you made the purchase.
Do I need my receipt?
It helps if available. Costco can typically search your membership history. Providing the purchase date and item number shown in CostAdjust may help expedite the search.
Does CostAdjust track Costco.com orders?
No. CostAdjust is designed for warehouse receipts and does not track orders placed on Costco.com.
Does CostAdjust track warehouse-specific prices and deals?
No. Local prices, clearance offers, and promotions can vary by warehouse. CostAdjust checks available promotional deal data, not each warehouse's live pricing.
Does Costco match other retailers' prices?
No. Costco's policy applies to its own price changes, not competitors' prices.
Are all products eligible?
No. Product exclusions, promotional limits, reseller restrictions, and other conditions may apply.
Is an adjustment guaranteed?
No. CostAdjust identifies potential opportunities, but Costco makes the final eligibility and refund decision.
Does CostAdjust submit the request for me?
No. CostAdjust helps identify potential adjustments and provides information you can take to Costco.
How will I receive the refund?
Approved adjustments are typically returned to the original form of payment. Processing and timing may vary by warehouse.
Accounts and subscriptions
- Delete a signed-in CostAdjust account from Profile → Delete Account.
- Deleting CostAdjust does not cancel an Apple subscription.
- Use Manage Apple Subscription in the app to review or cancel Apple billing.
- Use Restore Purchase after signing into a newly created account to restore eligible remaining subscription time.
Email support
support@costadjust.comCostAdjust is an independent service and is not affiliated with, endorsed by, or sponsored by Costco Wholesale Corporation. Costco policies and eligibility may change. Confirm current terms with your warehouse.